rating for Global Care Solutions

Management lacks leadership skills posted on November 28, 2006

Global Care Solutions (GCS) is managed by a bunch of people with no leadership skills at all. They despise their subordinates, and they make no secret of that. Racial and sexist slur is frequently used in everyday conversations in a way that would be prosecutable in many western countries. Staff members and customer's representatives of Asian descent, especially Thais, are openly referred to as "chimps" by management (no joke!).

A similar derogatory jargon is used when referring to GCS's customers, potential customers, and even investors. This has effectively chased away many potential customers and investors although the company has a decent albeit aging product. Outside observers sometimes ask how people who show and express such hatred for their host country and its' population ended up here and why they don't go back to where they came from. "Insiders" silently ponder the same questions.

An effort to convert the product Hospital 2000 from VB6 to .net has been going on for years, and the estimated completion date for this keeps getting pushed ahead. More man-hours have been spent on the .net conversion than was spent on developing the VB6 version so one wonders why they don't just re-write it for the .net platform. This may possibly be because most of the original developers have already left the company, or because the hunt for awards and trophies has a higher priority than product development. See the company website, www.hospital2000.com for the extensive list of trophies and awards prominently displayed on the first page and compare it with the short list of customers hidden in the lower right corner of the same page.

Global Care Solutions is a great hangout if you want to study mano depressive behavior, psychotic outbursts and general hatred of fellow humans - otherwise you will soon take part in increasing the excessively high staff turnover figures. If you leave the place, the "official story" told by management will be that "so-and-so were fired" and all sorts of negative rumors are spread about ex-employees by the company management. In reality, most people who are said to have been "fired" quit voluntarily in disgust over the management. At one point the CEO was even bragging about the high staff turnover as that in his twisted mind was evidence that "only the best of the best" were staying at GCS. Not so, with two or three exceptions the developers who stay; stay there because they have few or no other options if they want to remain in Thailand.

Taking vacation is a no-no; that is referred to as "stealing from the company". Forget about any form of compensation for overtime, and expect the CEO to keep a hand written log of how long time you spend in the restroom. He keeps the "toilet notepad" in his left desk drawer. No, really, this is not a joke. You will be referred to as a "thief" if you spend too long time in there. You will also be accused of "stealing company resources" if you were to spend five minutes visiting a non-work-related news website while working unpaid overtime on a Saturday or Sunday afternoon.

On the positive side, they do have the world's most patient investors. Most would have cut their losses and moved on long ago, yet the investors keeps pumping heaps of good money into what could be described as a financial black hole. At this point the potential for any return on investment is virtually zero, yet these hopeful people keep funding the CEO's hunt for new more or less meaningless awards.

The investors even used a listed company under their control, Bumrungrad International, to buy a customer for GCS in 2004 as outlined in this article:
http://www.nationmultimedia.com/search/page.arcview.php?clid=6&id=107168

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